Shipping policy

Shipping Policy

We currently ship to all areas within the United Arab Emirates (UAE).

Processing Time
Orders are processed within 1–2 business days after confirmation.

Delivery Time
Orders are typically delivered within 2–5 business days, depending on your location within the UAE.

Shipping Charges
Shipping charges (if any) will be shown at checkout before you confirm your order.

Cash on Delivery (COD)
We offer Cash on Delivery across the UAE. Please ensure the correct amount is ready at the time of delivery.

Order Tracking
Once your order is shipped, you will receive tracking details via WhatsApp/SMS/Email to track your shipment.

Delivery Attempts
Our courier partner will attempt delivery up to 2 times. If delivery is unsuccessful after that, the order may be returned to us.

Delays
Delivery times may vary due to public holidays, weather conditions, or unforeseen circumstances. We appreciate your patience.

For any shipping-related questions, please contact us via WhatsApp or email at souqnova003@gmail.com.